Shipping

Incandlessence will endeavour to ship all weekday orders the same day or the following day depending on the time the order is received. (i.e. Business Hours Monday to Friday 8am to 4pm Western Standard time).

Orders received outside business hours (weekends & public holidays) will be dispatched first thing the next business day.

All items will be securely packaged so as to avoid damage. Product is sent via Australia Post and will take between 3 and 5 working days to be delivered. Tracking is also included and customers will be provided with a tracking number so you can follow your deliver.

All orders over $100.00 AUD are freight free, orders below $100.00 AUD will incur a flat $12.00 AUD freight charge. Next day deliver is available at a charge of $24.95.

Returns Policy

If you are not happy with your purchase, or your order arrives damaged please send a photo to info@incandlessence.com.au to organise a replacement or refund. Please note we are unable to provide refunds or exchanges without proof of goods.

If you wish to return your order the cost of return is at the customers cost, if the goods are damaged in transit Incandlessence will cover freight costs for replacement goods.

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Am I able to cancel my order?

An order can only be cancelled up to the point it is despatched. We endeavour to dispatch all orders within one working day so orders can only be cancelled before the goods have left our warehouse. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.